We are a Regional Distribution Center for Florida Telecommunications Relay Inc. (FTRI) Visit their link www.ftri.org to find out more information on the equipment distribution program in your area.
Types of equipment available from our location or events:
Amplified incoming sounds corded and cordless telephones
Captioned and Voice Carry Over telephones
Hearing Carry Over telephones
Amplified outgoing sounds corded and cordless telephones
Test Telephones (TTY)
Off Site Events and Distributions
To see a list of upcoming public events we will be attending, click https://www.ftri.org/events?location=49
Regular Distributions Sites/Dates
Marianna Sr. Citizen Center
2931 Optimist Drive
Marianna, Florida 32446
Map of this address
First Tuesday in January, March, May, July, September, and November. Representative on site from 9:30 am - 1:00 pm.
Please call David Wilson at (850) 482-5028 to confirm dates/times.
Washington County Sr. Citizen Center
1331 South Boulevard
Chipley, Florida 32428
Third Thursdays in February, April, June, August, October, and December. Representative on site from 9:30 am - 1:00 pm.
Please call Andrea Burch at (850) 638-6216 to confirm dates/times.
Map of this address
Feel free to stop by and ask questions, or just say hello!
DRC serves the following counties:
Phone distribution at our office is by appointment only, please call voice/TTY (850) 769-6890 or VP (850) 387-1800 to set up an appointment.
GRIEVANCE AND COMPLAINT PROCEDURES
Consumers may file a complaint with Disability Rights Florida Client Assistance Program (CAP) by mail: 2473 Care Drive; Suite 200; Tallahassee, Florida 32308, or by phone: (800) 342-0823 (Toll Free). Their website is: https://disabilityrightsflorida.org/ .
In addition to or instead, consumers may follow the DRC procedures listed below.
The follow procedures have been developed for consumers who are not satisfied with DRC services and/or staff:
In the event a consumer, parent, or legal guardian of a consumer experiences a problem related to their program at DRC, the consumer, parent, or legal guardian must first attempt to resolve the problem with the immediate DRC staff with whom he/she is working.
If a satisfactory solution is not achieved by working with the staff person, the consumer, parent, or legal guardian may submit a written request to bring the matter before the Executive Director. In such a case, a copy of the request must be given to the staff person involved. Such a request shall include a detailed description of the problem and the course of action that has been taken prior to the request to resolve the conflict.
If a satisfactory solution is not achieved by working with the Executive Director, the consumer, parent, or legal guardian may submit a written request to the Chairperson of the Board of Directors. The mailing address is Chairman of the Board of Directors; 300 W. 5th Street; Panama City, Florida 32401. A copy of this request shall be given to the Executive Director. The matter will be considered and acted upon by the Board, whose decision shall be finale.
When the desires of the consumer differ from those of a relative, the rights and wishes of the consumer shall take precedence if the consumer has attained the age of legal majority and had not been determined mentally incompetent.